One of the most important life lessons that an entrepreneur learns is that any problem presents an opportunity.
I have been very direct and upfront both with postings on this site and at the Chandler Congress that a business challenge in my own company caused the delay of shipping goods to a few of my customers.
Several of these parties have posted complaints here at this website. The business challenge that I had encountered is now solved. The delayed goods will be shipped or a refund provided to these parties within the next few days.
I have worked dilligently for the past few months to solve this problem and now have a solution in place.
The postings of complaints presents a need and an opportunity to fill that need:
A complaint or a conflict needs conscious resolution not random complaints or increased conflict. Lawyers thrive on confict. Lawyers are very expensive for small business and creative entrepreneurs. We can create our own internal voluntary system of conflict resolution as an important benefit of Guild Membership. We will see the wisdom in this as this Guild grows. We do not need to wait for major conflict. We need to plant the seed of this function now so that the Guild can grow and thrive in a very healthy way.
The Chandler Congress demonstrated that our emerging Guild is made up of very intelligent and caring community minded people. Such an intelligent group can build Chandler Guild a busines model that is much more effective than present mass market "business as usual".
We need to create a function within the Table of Twelve for creative conflict resolution.
Any conflict or complaint would then immediately be directed to a team of three mediators selected out of the Table of Twelve members in a complaint or concern incoming mailbox at the Chandler Guild website. This way we get results and resolution, not frustration and disappointment.
Here at Chandler Guild we are building a nationwide network of small businesses. The Guild iis now becoming international. At present there are more than one hundred participants. As this grows, we expect perhaps a few thousand participants globally.
Many Guild members are starting to sell goods and services to each other, business to business. That is great, but it also presents the possibility of conflicts that need creative and productive resolution.
We need to have an agreement that is part of Guild membership by-laws that states that any conflict or disagreement among Guild member busineses will first be presented to the Mediation Team of the Table of Twelve for an internal solution.
With hundreds and eventually thousands of potential members in this network of microenterprise Chandlers over the years conflict and disagreements are inevitable. Let's put an intelligent system in place now when we are just being formed.
The Guild will grow as a strong mature growth according to what we plant now as a seedling. I propose that we set up our own internal Mediation/Conflict Resolution System now.
That will make this organization an exceptional business model. This will provide for an effective Guild for all concerned.
I am committed to building the Guild into a demonstraion of very creative intelligence and effective joint effort. This is a very important step to take now while the Guild is just being formed.
Are there three wise and just members of the Table of Twelve that are ready to step forward as th Conflict Resolution/Mediation Team? If you are ready for this responsibility that would create a great benefit to the Guild then post your names on the response section below this article.
Each new Table of Twelve for years and decades to follow can then follow this intelligent model if we create it now.
This will allow the Guild to demonstrate a new way of doing business that works best for all. Conflict can be creative if it is managed intelligently and an underlying concern for the Guild and Guild Members.
I have three sources of professional assistance that are very experienced in mediation and conflict resolution that can serve as a voluntary resource for our internal Chandler Guild Conflict Resolution/Mediaton Team These professionals can work with the Table of Twleve to build a system that works.
Best regards;
Michael Richards